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May 29, 2005

第14話 クラブメンタリティ(2)

 彼らは見かけ上の明らかな差をつけられることをとても嫌う。そして既に差がついていることについては、最初から諦めている。この差が激しいのだ。だからこそこれだけの実質上の身分社会が維持されていると言えるのかも知れない。お互いに同じカテゴリに属していると感じているグループの中では、抜け出しはご法度なのである。そこにフィリピン人独特のメンツというメンタリティもある。そうなると会社の中で、人事評価というイベントに対してどのような反応を見せるのか。
 以前登場した元総務部長で当時の技術部M部長の部下に関する評価は顕著であった。仮に評価点が,A,B,C,Dと5段階あったとしよう。当然昇給号俸が評価点によって差がついている。さて人事評価を行った結果、M部長の部下の課長そして係長クラスに対する評価は全員がBであった。昇給原資のこともあり、誰かを上位評価にすれば誰かを落とさざるを得ず、M部長はチームの和を重視して全員を真ん中の評価にしたのである。いくらパフォーマンスが悪くても、特定の部下に平均以下の昇給号俸をもたらせば軋轢が生じるであろう。要するに全員が同じメンタリティに浸っていれば、組織の中での波風は立たないという彼らの気質に基づいた結論を下したわけだ。金に絡んだことについては取敢えず自己主張をしてくるフィリピン人の気質からは、充分に仕事をしていると自負している部下からクレームはつかないのだろうか、と思っていた私には肩透かしであった。マネージャクラスの仕事振りは我々日本人スタッフにも良く見えている。そんなはずは無かろうと、M部長に評価の根拠を尋ねた。
 評価は様々な項目に細分化され、各項目ごとの重要性によってウェイト付けもなされ係数がつけられている。元総務部長のMはその係数を知っていたので、その知識をフル活用して、結果として全員が同じ評価点になるように逆算して評価をつけていたのだ。評価の原本では差をつけているが、計算結果は見事に全員が「評価B」に収まるように評価点をつけたのだ。仕事のパフォーマンスが悪くても協調性などの項目で‘S’評価をつけ帳尻を合わせているのだ。侮ってはならぬ。

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